At Vaya New York, we're committed to giving our customers a great shopping experience — and that includes shipping policies that are clear and easy to understand. We offer free shipping on every order within the United States.
Shipping Locations
This policy covers orders shipped within the United States.
Delivery Times
Here's what you can expect for delivery:
Order Cutoff Time
23:59 EST. Orders placed after this time get processed the next business day, which may add a day to your delivery estimate.
Order Handling Time
1–2 business days (Monday to Friday). Once processed, your order ships with one of our trusted carriers.
Transit Time
6–8 business days (Monday to Friday).
Estimated Delivery Time
7–10 business days.
Carrier Services
For deliveries within the United States, we work with:
- UPS
- DHL
- FedEx
- USPS
Shipping Costs
Free Shipping
All orders within the United States.
Paid Shipping (if applicable)
For destinations outside our free shipping zones, shipping costs are calculated and shown at checkout.
Delivery Issues
Running into a delay, a lost package, or any other delivery issue? Reach out to our customer service team right away — we're here to help make sure your order gets to you safely.
Tracking Your Order
Once your order ships, you'll get an email with a tracking number, so you can follow your package using the link in that confirmation email.
Questions?
Check out our FAQs page or contact our customer service team.
Contact Information
Store Name: Vaya New York
Warehouse Address: 184-10 Jamaica Ave, Jamaica, NY 11423, United States
Business Address:
Derk wiggersstraat 8
6717JV Ede
Gelderland, Netherlands
Email: info@mirasoho.com
Phone: +1 9177356652
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time:
We aim to reply within 1–2 business days.