At Vaya New York, we want you to love what you buy from us. But if something's not quite right, we've made returns simple and hassle-free.
30-Day Easy Returns
You've got 30 days from the day your order arrives to send items back. They just need to be unused, in their original condition, and returned with the original packaging, tags, and accessories still attached. Our support team is there to help you through the whole process.
Restocking Fee: $0 — we never charge restocking fees on returns.
Return Policy Overview
Return Window
30 days from the day you receive your order.
Condition
Items must be unused, in original condition, with original packaging, tags, and accessories.
Easy Returns
Our support team will guide you through every step.
Restocking Fee
$0 — no restocking fees, ever.
Return Costs
For Defective or Incorrect Products
You won't pay a thing. This covers cases where the wrong item was sent, it arrived damaged in transit, or it's defective in some other way.
For Change of Mind
In this case, you'll cover the actual return shipping cost — this applies if you ordered the wrong item, it doesn't fit, or you've simply changed your mind. Note that original shipping costs aren't refundable.
How to Return an Item
- Contact Us
Email Info@vayanewyork.com with your order number and the reason for the return. - Pack Your Item
Repack it securely in the original packaging, including all tags, accessories, and documents. - Send It Back
Follow the instructions in your Return Authorization email to ship it back, using the carrier or method we recommend there.
Please don't send returns straight to our warehouse without getting return authorization from our support team first.
Refund Process
Inspection
Once your return arrives, we'll check that it meets our return requirements.
Refund Timing
Once approved, we'll process your refund. It usually takes up to 7 business days to show up on your original payment method, though this can depend on your bank or payment provider.
Exchanges
Want to swap your item for a different size, color, or product? Email us at Info@vayanewyork.com and we'll help arrange an exchange, depending on availability.
Non-Returnable Items
For hygiene and safety reasons, some items can't be returned. These will always be clearly marked as non-returnable on their product pages.
Questions?
Check out our FAQs page or reach out to our customer service team.
Contact Information
Store Name: Vaya New York
Warehouse Address: 184-10 Jamaica Ave, Jamaica, NY 11423, United States
Business Address:
Derk wiggersstraat 8
6717JV Ede
Gelderland, Netherlands
Email: info@mirasoho.com
Phone: +1 9177356652
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time:
We aim to reply within 1–2 business days.