FAQ

Welcome to the Vaya New York FAQ page. Here you'll find answers to the questions we get asked most about orders, shipping, returns, and payments.

Can't find what you're looking for? Feel free to reach out to our customer support team.

How long does delivery take?

Here's our typical delivery timeline:

Order handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery time: 7–10 business days

For more details, check out our Shipping Policy.

Do you offer free shipping?

Yes — we offer free shipping on all orders delivered within the United States. For international orders, shipping costs are calculated at checkout based on the destination.

Where is Vaya New York based?

We're a United States–based online fashion store, offering a carefully selected range of products to customers around the world.

What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective, get in touch with our customer support team as soon as you can — we'll arrange a replacement at no extra cost. Just make sure to report it within 30 days of receiving your order.

Can I cancel my order?

Yes, as long as it hasn't started processing yet — typically within 24 hours of placing it. If you need to cancel, email us as soon as possible at Info@vayanewyork.com.

What is your return policy?

You have 30 days from delivery to return your order. Items need to be unused, in their original condition, and returned with all packaging, tags, and accessories included. Full details are in our Return & Refund Policy.

When will I receive my refund?

Once we've received and inspected your returned item, we'll process your refund. In most cases it'll show up on your original payment method within 7 business days, though this can vary depending on your bank or payment provider.

Do your products come with a guarantee?

Yes — every purchase comes with a 30-day satisfaction guarantee. If anything's off with your product, our team will work with you to sort it out quickly.

How can I contact customer support?

Just email us at Info@vayanewyork.com. We aim to get back to you within 1–2 business days.

Do you ship internationally?

Yes, we accept orders from customers worldwide. Keep in mind that free shipping currently only applies to deliveries within the United States.

Do you have a physical store?

No — we're online-only, which lets us keep pricing competitive and our fashion selection carefully curated.

Can I place a bulk order?

Absolutely, we accept bulk and large orders for businesses or organizations. Reach out to us at Info@vayanewyork.com for more information.

How do exchanges work?

Want to exchange something for a different size, color, or product? Just contact our support team and we'll walk you through it. Full details are in our Return & Refund Policy.