Privacy Policy

Last updated: 13-7-2026

This Privacy Policy describes how Vaya New York ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services").

Please take a moment to read through this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons. When we do, we'll post the updated version on the Site and revise the "Last updated" date above.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from a range of sources, outlined below. We may use this information to communicate with you, process orders, meet our legal obligations, enforce our Terms of Service, and keep our users and business safe.

What Personal Information We Collect

Information You Provide Directly

• Contact details (name, address, phone number, and email)
• Order details (billing/shipping addresses, payment confirmation)
• Account information (username, password, security details)
• Customer support communications

Information Collected Automatically

We automatically collect certain data about how you use our Site through cookies and similar technologies — things like device, browser, IP address, and usage analytics.

Information from Third Parties

We may also receive information from vendors, service providers, or social media platforms that help us run the Site and Services.

How We Use Your Personal Information

We use your personal information to:

• Process orders and deliver products or services
• Send account, order, or policy-related communications
• Provide customer service and support
• Carry out marketing and advertising activities (where permitted by law)
• Detect fraud and maintain security
• Comply with legal and regulatory requirements

Cookies

We use cookies and similar tracking technologies to improve your experience on the Site, run analytics, and personalize content. You can manage cookies through your browser settings, though turning them off may affect certain features of the website.

How We Disclose Personal Information

We may share personal information with:

• Service providers and vendors performing functions on our behalf
• Business and marketing partners
• Affiliates within our corporate group
• Government authorities or regulators where required by law

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may include links to third-party websites that we don't operate. We're not responsible for their content, policies, or practices — it's worth reviewing their privacy policies before sharing any personal information with them.

Children's Data

Our Services aren't intended for children, and we don't knowingly collect personal information from minors. If you believe your child has shared data with us, please get in touch so we can arrange to delete it.

Security and Retention of Your Information

We take steps to protect your information, though we can't guarantee complete security. We keep data only for as long as it's needed to meet our legal, contractual, or operational obligations.

Your Rights

Depending on where you're located, you may have the right to:

• Access, correct, or delete your personal information
• Request data portability
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at Info@vayanewyork.com. We may ask you to verify your identity before processing your request.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, in accordance with applicable data protection laws.